OpenBand Privacy Policy
Our goal is to provide superior Internet, Video and Phone services while giving you the confidence that your personal information is protected. We understand the concerns you may have about entering personal information online. We have taken the necessary steps to safeguard our customers’ personal information. Please see the Security Measures section below for additional details.

Information Covered by the Privacy Policy

In providing services to you, OpenBand requests certain personally identifiable information at the time the customer subscribes to the service. This information may include name, service address, billing address, telephone numbers, social security number, driver’s license number, premium services you have selected, user IDs, passwords, email addresses, correspondence and communications records. In compliance with the with applicable laws we collect and maintain such personal information as billing records, service maintenance and repair records, Premium services subscription information, marketing information and customer complaints. We also maintain customer information concerning credit, billing and payment, security deposits, maintenance and repair, equipment used and services provided and other service-related functions.

Our Privacy Policy applies to all personally identifiable information that is obtained by OpenBand in order to provide you with quality products and services. Our Privacy Policy will continue to cover the information we may collect during the course of our relationship as well as after the relationship has ended for business or legal purposes.

Note About Children:
A special note about children: OpenBand does not knowingly collect personally identifiable information from children under the age of thirteen and does not wish to collect any such information. Federal law requires website operators who collect personal information from children under the age of thirteen to first get parental consent. Children should always get permission from their parents before sending any information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet, to us or to anyone else.


How We Collect Personal Information

To help us serve you better we collect and maintain accurate information about you. Most of the personal information we obtain from the forms you submit to us, the information you enter online, your preferences of products and services we offer, cookies, and the calls that you make to OpenBand customer service.


How We Use Personal Information

Unless otherwise noted, all personally identifiable information is used solely for the normal business purpose of offering and rending the services. We consider the personally identifiable information we receive about you to be confidential, and it is our policy to use it only in providing our services – from sales and installation, to operations, administration, advertising, marketing, support, network provision, maintenance, communications, billing, collection and in other ways related to our services.

This information may also be used to protect customers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good customer relations.

OpenBand collects, uses and releases the information on your use of services as necessary to render the services, to otherwise undertake legitimate business activities related to the services and to comply with the law. OpenBand may collect the information in accordance with the applicable law concerning your use of the services and your preferences.


Information Sharing

Federal law prohibits OpenBand from collecting any personally identifiable information other than information necessary to carry on our business or to detect theft of service unless you consent. To the extent that we are permitted to collect personally identifiable information, we are permitted to disclose such information only to the extent necessary to conduct our business.

OpenBand reserves the right to disclose personally identifiable information in our possession if we have a good faith belief that it is necessary to: (1) comply with the law or legal process served on us; (2) protect and defend our rights or property or those of others; (3) respond to fraud, abuse or unauthorized reception; (4) enforce our Website Visitors’ Agreement and Terms of Use, our Acceptable Use Policy or related standards; or (5) act in an emergency to protect your safety or that of another. We may also share information if we sell or transfer all or a portion of our business operations, merge or combine with another organization.

Whenever we hire other (third party) organizations to provide support services, we will advise them to conform to our Privacy Policy standards.

Except as indicated in this Privacy Policy, we may not disclose personally identifiable information without your consent, unless we are required to do so by court order.


Updating Personal Information

We will attempt to keep customer files complete, up to date, and accurate. We provide the customers will all necessary measures to update and correct the personal information. OpenBand's service representatives are trained to answer customer questions about, and to give customers reasonable access to, the information we have about them. Our service representatives will also provide explanations of how such information is used and how to correct any inaccuracies if they occur.


Security Measures

We will safeguard according to strict standards of security and confidentiality, any information our customers share with us.

All information gathered on our website is stored within an OpenBand-controlled database accessible only to OpenBand and its specifically authorized contractors and vendors. Access to databases containing customer information is limited to employees who need it to perform their jobs -- and they follow strict rules when handling that information.

However, as effective as any security measure implemented by OpenBand may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. If you don't want us to know any particular information about you, don't include it in anything that you submit or post to this website or send to us in e-mail.

We will permit only authorized employees or agents, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.


Cookies

To help make our website more responsive to the needs of our users and visitors, we use a standard feature of browser software called a "cookie." We use cookies to help us tailor our website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them.

We use only temporary or “session”-based cookies that contain certain information about a user’s or visitor’s use of our website at a particular time. These session-based cookies are used by our system to identify the user’s session when visiting password-protected areas of our website, such as the account information. Session-based cookies are automatically disabled or deleted when a user of or visitor to our website closes his or her browser software at the end of session.

You may read about enabling, disabling, and deleting cookies in the documentation supplied with your web browser software.


Websites

To make our website more valuable to our visitors, we may offer some features in conjunction with other providers. Our website may also include links to other websites whose privacy policies and practices we don't control. Once you leave our website by linking to another one (you can tell where you are by checking the address -- known as a URL -- in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you're visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the site's homepage, you should contact the website directly for more information.


Changes to this Privacy Statement

We may change this Privacy Policy from time to time. If we change this Privacy Policy at some point in the future, we’ll post the changes on our website and by continuing to use the website after we post any changes; you accept and agree to this privacy statement, as modified. Of course, our use of information gathered while the current privacy statement is in effect will be consistent with the current statement, even if we change that statement later.


Questions Regarding the Privacy Policy

If you have any questions concerning this Privacy Policy, you may call OpenBand Customer Service at (703) 961-1110, toll free at (866) OPENBAN or email us at support@openband.net.

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